Responsible Gaming at pkko — Your Wellbeing Comes First

Our Commitment

Gaming That Stays Fun — pkko's Approach

pkko believes that online gaming is best enjoyed as a form of entertainment — something you choose to do within your means, with full awareness of the risks involved. We are committed to providing a gaming environment where players can set personal boundaries, take breaks when needed, and access support quickly if something feels off. Responsible gaming is not an afterthought at pkko; it is part of how the platform is built.

The pkko platform is strictly for adults aged 21 and above. Age verification is a mandatory step in the registration process, and pkko reserves the right to request additional documentation at any time to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 21 will be closed immediately, and any associated balance will be forfeited. If you are under 21, please do not attempt to register or access the pkko platform.

pkko actively monitors player activity for patterns that may indicate that a player is experiencing difficulty managing their gambling behaviour. Where such patterns are identified, our support team may reach out proactively to offer guidance on the tools available. We also encourage all players to engage with the self-assessment tools on this page and to contact support at any time — there is no judgment at pkko, only support.

Player Tools

Tools to Help You Stay in Control

Deposit Limits

Setting and Managing Your Deposit Limits

One of the most straightforward ways to keep your gaming within a comfortable budget is to set a deposit limit on your pkko account. Deposit limits allow you to define the maximum amount you are willing to transfer into your account over a given time period. pkko supports daily, weekly, and monthly deposit limits — you can set one, two, or all three simultaneously depending on what works best for your personal financial situation.

When you reduce an existing deposit limit, the change takes effect immediately — there is no waiting period. This is by design: pkko wants players to be able to tighten their limits at any moment without delay. If you wish to increase a deposit limit, the platform applies a mandatory cooling-off period before the higher limit becomes active. This delay exists to protect you from impulsive decisions made in the heat of a gaming session. You can request a limit change at any time by contacting pkko support via the email address shown on this site.

Take a Break

Time-Out and Cooling-Off Periods

If you feel like you need a short break from gaming without committing to a full self-exclusion, pkko's time-out feature is designed for exactly that. A time-out temporarily restricts your account from placing bets or making deposits for a period you choose — typically ranging from 24 hours to 6 weeks. During a time-out, your account remains open, you can still log in to review your history, and any pending withdrawals will be processed normally.

A cooling-off period works similarly to a time-out but is specifically intended for players who have identified that their gaming habits are causing them concern. During a cooling-off period, pkko will suspend all marketing communications to your account and your access to promotional features will be restricted. Both time-out and cooling-off requests are processed without delay. To activate either feature, contact pkko support using the email address displayed on this site and clearly state the duration you require.

Self-Exclusion

How to Self-Exclude from pkko

Self-exclusion is the strongest account restriction tool available on pkko. It is designed for players who feel that their gambling has become a genuine problem and who want a definitive break from the platform. When you self-exclude, your account is closed to all gaming activity for the duration you request — and pkko will take active steps to prevent you from opening a new account during that period.

1. Send a self-exclusion request to the pkko support team via the email address displayed on this site. Include your registered username and the exclusion period you are requesting (minimum 6 months; permanent exclusion is also available).
2. pkko's support team will process your request and send you a confirmation. Processing is completed promptly — typically within a few hours of receiving a valid self-exclusion request during support hours.
3. Once your self-exclusion is active, pkko will remove your account from its marketing contact lists. You will not receive promotional emails, bonus offers, or any other communications designed to encourage you to return to gaming during your exclusion period.
4. At the end of your self-exclusion period, your account will not be automatically reactivated. You must contact pkko support and request reactivation. This is intentional — it gives you time to reflect before returning to the platform.

pkko takes self-exclusion seriously. Any player who attempts to circumvent a self-exclusion by registering a new account will be in breach of pkko's Terms and Conditions, and any new account opened during an active exclusion period will be closed and any associated balance forfeited. If you are struggling with gambling-related issues, we encourage you to reach out to pkko support before your situation worsens — our team will treat your request with complete confidentiality.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. pkko encourages all players to periodically reflect on their gaming habits. The following are common signs that gambling may be becoming a problem:

• ⚠️Spending more money on gambling than you can afford to lose, or chasing losses by placing bigger bets in an attempt to recover previous losses quickly.
• ⚠️Gambling to escape stress, anxiety, depression, or other emotional difficulties — using gaming as a coping mechanism rather than a form of entertainment.
• ⚠️Neglecting work, studies, family responsibilities, or social relationships because of the time or money spent on gambling.
• ⚠️Borrowing money or selling possessions to fund gambling activity, or lying to friends or family members about the extent of your gambling.
• ⚠️Feeling restless, irritable, or anxious when not gambling — particularly when you feel compelled to return to gambling despite intending to stop.
• ⚠️Spending increasing amounts of time thinking about gambling — replaying past bets, planning future sessions, or calculating how to get more money to gamble with.

If you recognise any of these signs in your own behaviour, pkko strongly encourages you to use one or more of the tools described on this page and to contact pkko support. Speaking to someone about a gambling problem is a sign of strength, not weakness. Our support team is here to help — not to judge.

Minor Protection

Protecting Minors — 21+ Verification

The pkko platform is exclusively for adults aged 21 and over. pkko applies a mandatory age verification process during registration and may request supporting documentation at any time. If pkko has reason to believe that an account is being operated by or on behalf of a person under 21, the account will be suspended immediately pending investigation and any balance will be held until the matter is resolved.

If you share a mobile device with other members of your household — including younger siblings, children, or other family members — you are responsible for ensuring that those individuals cannot access your pkko account. pkko recommends always logging out of your account when your device is not in your immediate possession, and enabling a device-level password or biometric lock to prevent unauthorised access.

Get Support

Reach Out — We Are Here to Help

If you feel that gambling is causing problems in your life — financially, emotionally, or in your relationships — please do not wait. Reaching out early is always the right move, and pkko's support team will treat every contact with complete confidentiality and without judgment. There is no negative consequence for contacting us about a gambling concern; we will work with you to identify the most appropriate tools and next steps.

Remember: gaming on pkko should always be fun. If it ever stops being fun, or if it starts feeling like something you cannot control, that is the moment to use one of the tools on this page or to reach out for help. pkko is here to support you — not just as a gaming platform, but as a responsible operator that genuinely cares about the wellbeing of every player in Bangladesh.